Refund policy

Cutters Point Return & Exchange Policy

At Cutters Point, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be clear and customer-friendly, reflecting industry best practices.

Coffee Beans

  • Non-Returnable Items: Due to the perishable nature of coffee, we cannot accept returns or exchanges on coffee beans unless the product is defective or incorrect.

  • Damaged or Incorrect Orders: Please contact us within 7 days of delivery with your order number and a photo of the item. We'll make it right with a replacement or refund.

Merchandise (Apparel, Drinkware, Accessories)

  • Return Window: 30 days from purchase.

  • Condition: Items must be unused, unworn, and returned with original tags and packaging.

  • Process: Contact us with your order number and return reason to get started.

  • Refunds: Issued to the original payment method once items are received and inspected. Shipping charges are non-refundable.

Equipment (Brewing Devices, Grinders, etc.)

  • Return Window: 14 days from purchase.

  • Condition: Items must be unused and include original packaging and all accessories.

  • Restocking Fee: A 10% restocking fee applies to all returned equipment.

  • Process: Email us to initiate a return. We'll provide return instructions and shipping details.

  • Refunds: Issued after inspection, minus the restocking fee and any applicable shipping costs.

Return Shipping

  • Customer Responsibility: Return shipping costs are your responsibility unless the item is defective or incorrect.

  • Return Address: Provided upon return initiation.

Warranty Issues

For equipment problems beyond the return window, please refer to the manufacturer's warranty. Our customer service team is happy to assist with the process.

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